brandDevelopment
Retail Chain Omnichannel Strategy
Developed comprehensive omnichannel strategy for retail chain, unifying online and offline experiences.
RetailMax
Retail
10 months
Europe
Title
Subtitle
320%
Cross-Channel Sales
85%
Customer Retention
100%
Brand Consistency
94%
Customer Satisfaction
Title
A major retail chain needed to unify their online and offline customer experiences. POI369 developed an omnichannel strategy that integrated e-commerce, in-store experiences, mobile apps, and loyalty programs. The strategy created seamless customer journeys, increased cross-channel sales, and improved customer retention through consistent brand experiences.
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Fragmented online and offline customer experiences
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Comprehensive omnichannel strategy with unified brand experience
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- 320% cross-channel sales increase
- 85% customer retention
- 100% brand consistency
- 94% customer satisfaction
Title
Subtitle
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